3. Test and learn

In this phase you will run a small pilot in order to further develop the solution.

If there is a solution that has been tested before in our organisation this phase might be shortened but a pilot it still a great way to create acceptance for a new idea even it has been proven at other sites. Most solutions has to be adapted to the local circumstances and running a pilot gives your staff a sense of ownership of the solution.

When running the pilot it is important to see this as a development phase. The original idea will likely be improved upon when tested. You should be open to this but make sure that the project still delivers on the KPIs that you set in the discovery phase.

It is important to decide how the pilot should be evaluated.

Continuously evaluate the pilot and see that it delivers on the goals that you have set. You might also find that the pilot has other positive side-effects that as unforeseen.

If the pilot is a failure it is important to analyse why it failed. Many ideas or solutions are shut down for the wrong reasons. Sometimes the idea is still excellent, but the surrounding circumstances was wrong (the most common are: wrong timing or place, lack of stakeholder support, lack of financial support, lack of digital infrastructure, fear of failure). This idea might still be tweaked so that it works in another part of the organization.